Position Summary

• Conduct financial investigations by evaluating information available on systems, databases and the Internet. Use previous cases as a basis to determine what action is appropriate.
• Document and report the investigation findings in the case management system; maintain thorough and accurate case notes.
• Contact customers via phone or email to validate transaction activity and resolve issues.
• Place appropriate holds on accounts identified as having potentially fraudulent issues; determine when to close accounts for fraudulent or inappropriate activity.
• Serve as a subject matter expert and communicate with associates, merchants, financial institutions and law enforcement on a professional level to resolve issues and provide information.
• Attempt to recover losses through various legal channels, including filing police reports.
• Stay current on fraud trends and investigative techniques.
• Assist with fraud prevention, including training for internal and external customers.
• Provide information for various regulatory and analytical reports.
• Develop and maintain procedure manuals for the position.
• Other duties as assigned.

Knowledge of:

• Strong written and oral communication skills
• Strong organizational skills
• Understanding of anti-money laundering regulations, policies and procedures
• Strong analytical skills

Ability to:

• Multi-task and work independently
• Perform duties with attention to detail; high level of accuracy
• Prioritize work to meet deadlines

Education and Training:

• Requires High School diploma; Bachelor's or associate degree in business related field preferred.
• Requires 3+ years of banking experience; knowledge of BSA/AML requirements and financial crimes investigation experience preferred.
• Requires knowledge of Microsoft Office.
• CFE preferred.

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.