JOB OBJECTIVE:

The primary objective for a Personal Lines Generalist is to be proficient with the all core areas of policy administration. This includes policy issuance, policy change(s), quality assurance, premium leakage, and re-underwriting. Underwriting guidelines and processing procedures must be second nature; the Generalists will be expected to identify work-flow inefficiency and prepare improvement proposals for the manager's review. Research the most advanced technical problems in conjunction with all lines of business; to work with the analysts in regard to system problems, new projects and to coordinate the training of personnel. Provide support for all areas on an as needed basis.

ESSENTIAL FUNCTIONS:

• Develop a thorough knowledge and understanding of all processing and support functions of our underwriting operations workflow. Must complete production work accurately in accordance with Best Practices and within defined service level expectations.
• Manage and complete work within assigned authority levels, and properly escalate issues when exceeding your authority.
• Evaluate underwriting data to determine whether new or existing personal lines risks comply with underwriting criteria or guidelines.
• Conduct quality audit reviews in accordance with company guidelines to ensure rate accuracy, adherence to guidelines and best practices, and service level standards.
• Assist others in completing and expediting work to meet divisional production objectives.
• Communicate effectively with agents to promote risk retention, correct technical problems, and establish positive agency relationships.
• Demonstrate and maintain a strong working knowledge of existing system applications.
• Assist in reviewing and developing of recommendations to improve workflow in coordination with personal lines operations management.

OTHER FUNCTIONS:

• Serve on committees as required.
• Assist in the development of training schedules.
• Assist with keeping the Best Practices Manual updated
• Perform any additional duties designated by the supervisor
• Complete special projects as assigned.

KNOWLEDGE. SKILLS AND EXPERIENCE:

• Persons in this position are required to demonstrate a willingness to pursue other insurance education such as PLCS, AINS, CPCU, IIA.
• Bachelor's degree is desirable.
• This individual must possess problem-solving skills, a facility for understanding and applying new procedures
• Solid verbal and written communication skills.
• This position requires a knowledge of procedures, forms and administrative functions and the ability to adapt to changing work assignments to gain a comprehensive understanding of all facets of the Personal Lines Division.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.