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Coordinates the service delivery lifecycle of work orders in our customers' stores and datacenters.
Understands a customer's target work schedule, assesses customer technical readiness to have the work completed (power, network, etc.), identifies an appropriate Field resource (based on the work order skills requirement and technician availability) and dispatches technicians to customer sites per service level agreements established with our customers and business partners.
What You'll DoCoordinates with customers and engineers to schedule work orders in a timely manner.
Keeps resources fully utilized by dispatching work orders within a geographic area.
Drives installation/service delivery commitments to the customer.
Reviews work orders to ensure a full understanding of products and scope of work.
Responds to customer and internal issues and inquiries promptly and in a professional manner.
Maintains accurate documentation of order status within the order tracking tool.
Key point of contact for coordinating service and installation projects.
Effectively manage Backlog report by efficiently following up with customers and getting the work schedule completed.
Job Level Specifications:
Thorough knowledge of principles, theories and concepts in area of professional expertise.
Is competent in all job functions and has general understanding of the industry practices, techniques and standards.
Develops solutions to a wide variety of problems and works on projects requiring evaluation and analysis.
May refer to policies, practices and precedents for guidance but determines best course of action to achieve results.
Work is performed independently requiring judgment and discretion.
May receive some limited guidance for new assignments.
Work may be reviewed for overall adequacy.
Interacts with management and professionals within department and other parts of the organization.
May represent department externally on projects or with clients.
Actions impact the success of the overall department and sometimes the organization.
Failure to accomplish work or erroneous decisions will result in delays to projects, loss of revenue or allocation of additional resources to remedy.
Typically 3-5 years, or 1-3 years with Bachelor's degree or equivalent experience
Key Skills
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
Employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.